By registering for, downloading, installing, accessing, or using the Oppex desktop application, web services, or associated software (collectively, the "Platform" or "Service"), you agree to be legally bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must immediately cease all access and uninstall the Platform.
Entity Details (E-Commerce Rules Disclosure):
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, the Platform is operated and owned by:
• Operator / Platform: Oppex (oppex.io)
• Principal Place of Operations: Chilakaluripet, Palnadu District, Andhra Pradesh, India - 522616
• Customer Support & Inquiries: support@oppex.io
• Grievance Redressal: grievance@oppex.io
• Official Website: https://oppex.io
Oppex functions as a specialized software application and technology infrastructure that facilitates algorithmic problem-solving assistance:
Prohibited Content (IT Rules, Rule 3(1)(b)):
Users shall not host, display, upload, modify, publish, transmit, store, update, or share any User Content that:
In accordance with Rule 3(1)(a) and Rule 3(1)(b) of the IT Rules, Oppex provides periodic and annual notifications to users regarding their obligation to adhere to these terms and rules.
Oppex is an AI coding copilot designed exclusively for individual learning, algorithm practice, and personal skill development. It is intended to help developers and students understand complex logic, debug code, and improve programming competencies independently. The Platform is strictly NOT designed, licensed, or endorsed for use during any active, live, or proctored examinations, institutional tests, academic assessments, hiring assessments, or live employment interviews. Users who deploy Oppex in unauthorized examination or assessment settings do so in direct violation of these Terms and entirely at their own legal and academic risk.
The following uses are STRICTLY PROHIBITED:
Consequences of Violation & Notice of Suspension:
If we determine, based on objective telemetry, audit logs, or verified third-party notice, that an account has violated this Acceptable Use Policy:
Oppex utilizes state-of-the-art third-party and proprietary Artificial Intelligence models. You expressly acknowledge and agree that:
All prices displayed on the Platform are inclusive of applicable taxes, including Goods and Services Tax (GST).
Credits Model & Final Purchases:
Oppex operates on a consumption-based platform credits system. Computing resources and third-party AI inference capacity are allocated and consumed upon each solve request. Consequently, once an AI request has been successfully generated and delivered, credits consumed are non-refundable, and voluntary change-of-mind requests are non-refundable in cash.
Mandatory Statutory Refund Exception (Failed, Duplicate, or Erroneous Transactions):
In strict compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and Reserve Bank of India (RBI) payment aggregator regulations:
Your use of the Platform is governed by our Privacy Policy. The Oppex desktop client utilizes an explicit user-initiated capture mechanism:
Platform Ownership: All intellectual property rights in the Oppex application, brand, design, logos, user interfaces, documentation, and proprietary software architecture are owned exclusively by Oppex or its licensors.
User Content Ownership: You retain all ownership rights in the code snippets, text, and images you submit ("User Content"). By submitting User Content, you grant Oppex a worldwide, limited, non-exclusive license solely to process, transmit, and display such content for the purpose of generating the requested AI Outputs.
AI Training & Third-Party Processing Commitments:
Statutory Carve-Out: Nothing in these Terms shall limit or exclude Oppex's liability where such liability cannot be limited or excluded under applicable Indian law, including liability arising from fraud, fraudulent misrepresentation, gross negligence, willful misconduct, death or personal injury resulting from proven negligence, or statutory penalties mandated under the Digital Personal Data Protection Act, 2023.
Aggregate Liability Cap: Subject to the statutory carve-out above, to the maximum extent permitted under applicable law, Oppex's total aggregate liability for all claims arising out of or related to the Platform shall be strictly capped at the total amount paid by you to Oppex during the 30 (thirty) calendar days preceding the event giving rise to the claim.
Oppex shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, academic consequences, examination outcomes, hiring decisions, or loss of data.
You may terminate your account at any time via your account settings. Upon verified account deletion:
Nomination of Representative (DPDP Act, 2023):
In accordance with Section 14 of the Digital Personal Data Protection Act, 2023, you have the right to nominate an individual who, in the event of your death or incapacity, shall exercise your personal data rights. To register a nominee, email privacy@oppex.io with the subject line "Data Nominee Registration" containing the nominee's full legal name and verified contact details.
Oppex reserves the right to modify or update these Terms to reflect evolving legal, regulatory, or product requirements. For material changes, we will provide at least 15 (fifteen) calendar days advance notice via registered email or a prominent banner within the Platform prior to the changes taking effect.
If you disagree with the amended Terms, you must stop using the Platform prior to the effective date. Continued access after the 15-day notice period constitutes your acceptance of the updated Terms.
These Terms, their interpretation, and any contractual or non-contractual disputes arising hereunder shall be governed by and construed in accordance with the substantive laws of the Republic of India.
Amicable Negotiation: In the event of any dispute or claim, the parties shall first endeavor to resolve the matter amicably through good-faith discussions for a period of 30 (thirty) calendar days following written notice.
Arbitration: If the dispute is not resolved amicably through negotiation, it shall be referred to and finally resolved by arbitration administered under the Arbitration and Conciliation Act, 1996, by a sole arbitrator mutually appointed by the parties. The seat and venue of arbitration shall be Chilakaluripet / Guntur District, Andhra Pradesh, India. The language of arbitration shall be English.
Court Jurisdiction: For matters not subject to arbitration, or for interim relief and the enforcement of arbitral awards, competent courts having jurisdiction over Chilakaluripet, Andhra Pradesh, India shall have exclusive jurisdiction.
Statutory Consumer Protection Carve-Out:
Notwithstanding anything contained in this Section 11, nothing in these Terms impairs, restricts, or supersedes the statutory rights of a consumer under Section 34, Section 47, and Section 58 of the Consumer Protection Act, 2019, to institute a complaint before the competent District, State, or National Consumer Disputes Redressal Commission having territorial jurisdiction over the consumer's place of residence or workplace.
Oppex shall not be held liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, strikes, natural disasters, telecommunications outages, cyber-attacks, or regulatory restrictions.
While unscheduled outages of upstream infrastructure vendors (such as Google Firebase, OpenRouter, or Razorpay) constitute force majeure events beyond our direct technical control, Oppex is committed to user fairness: any credits deducted for a solve or request that failed due to an upstream vendor disruption will be promptly credited back to the user's platform balance upon verification.
You agree to defend, indemnify, and hold harmless Oppex, its founder, officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, and reasonable legal expenses arising out of:
Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
No Waiver: No failure or delay by Oppex in exercising any right under these Terms shall operate as a waiver thereof.
Entire Agreement: These Terms, together with our Privacy Policy and Cancellation & Refund Policy, constitute the entire legal agreement between you and Oppex governing your use of the Platform.
The Platform is intended exclusively for individuals who are 18 years of age or older. Under the Indian Contract Act, 1872, individuals under the age of 18 are minors and are not legally competent to enter into binding contracts. Furthermore, under the Digital Personal Data Protection Act, 2023, processing personal data of children requires verifiable parental consent.
If we discover or have reason to believe that an account has been registered by an individual under the age of 18 without verifiable parental consent:
Parents or legal guardians who become aware that their minor child has accessed the Platform without consent may contact us at privacy@oppex.io.
In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, users may submit grievances, content complaints, or data rights inquiries to our designated Grievance Officer:
Grievance Officer: Grievance Redressal Officer, Oppex
Designation: Designated Grievance & Nodal Officer
Address: Oppex, Chilakaluripet, Palnadu District, Andhra Pradesh, India - 522616
Email: grievance@oppex.io
Working Hours: Monday – Friday, 10:00 AM – 6:00 PM IST
Mandatory Timelines:
We will acknowledge receipt of your grievance within 24 (twenty-four) hours and resolve the complaint within 15 (fifteen) calendar days from the date of receipt, as mandated under Indian law.
Grievance Appellate Committee (GAC) Redressal:
If you are aggrieved by any decision of the Grievance Officer or if your grievance is not resolved within the stipulated statutory period of 15 days, you have the right to prefer an appeal before the Grievance Appellate Committee (GAC) established by the Ministry of Electronics and Information Technology (MeitY), Government of India, through the online portal at https://gac.gov.in.
For data privacy and nominee inquiries under the DPDP Act, contact: privacy@oppex.io.