CANCELLATION & REFUND POLICY

Last Updated: October 11, 2026

Digital Services & Statutory Refund Protection: Oppex delivers real-time digital AI compute and problem-solving capacity. Once AI responses have been successfully computed and delivered, credits consumed are non-refundable in cash. However, in strict compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and Reserve Bank of India (RBI) payment guidelines, all failed transactions, unprovisioned orders, or accidental duplicate charges are fully refunded directly to your original payment method.

1. Our Core Principle: Consumed Credits vs. Failed Transactions

Oppex delivers digital AI assistance services and computing resources instantaneously. Because computing capacity is allocated and utilized upon each solve request:

Consumed Credits are Non-Refundable in Cash: Once an AI response has been generated and delivered to your desktop client, the credits consumed cannot be converted into cash or refunded to payment methods.
Mandatory Statutory Refund for Failed Payments: If money is debited from your bank account, debit/credit card, or UPI wallet, but the transaction fails, credits are not credited to your balance, or the service is not rendered, the full debited amount will be reversed and refunded directly to your original payment source within statutory banking turnaround timelines (typically 5 to 7 working days).
Platform Glitch Remedies: If a technical disruption or platform failure interrupts an active solve session where credits were deducted without providing an output, our automated engine restores those credits immediately to your account.

2. How Credits Work (Automatic Protection)

Oppex protects your balance automatically by only deducting credits after a successful AI response has been computed and delivered. If our system fails, the server crashes, or our AI provider encounters an error during processing, your credits are automatically restored to your account in real time. You are never charged credits for an unsuccessful request.

This automated safety mechanism ensures that for technical glitches during usage, your credits remain intact without requiring manual intervention.

3. Final Purchases & Voluntary Requests

Purchases of credit packs, top-ups, and subscription tiers are non-refundable in cash once digital credits have been successfully provisioned to your account, for reasons including:

Personal dissatisfaction with AI output, reasoning style, or formatting;
Change of mind after making an intentional purchase;
Remaining unused credits in an active or dormant account upon voluntary account closure;
Local hardware, operating system, or device incompatibility where system requirements were specified.

To ensure Oppex fits your workflow before spending money, we provide complimentary free credits to every new account upon signup.

4. Extended Outages & Goodwill Compensation

In the event that Oppex experiences an extended, verified platform outage lasting 3 or more consecutive days, we may grant bonus platform credits to active accounts impacted by the disruption.

Any solve request that fails due to an upstream infrastructure outage (such as Google Firebase or OpenRouter) will have the deducted credits restored to the user's platform balance.

5. Billing Discrepancies & Duplicate Charges

If you suspect an accidental duplicate charge occurred during a purchase due to a network glitch or payment gateway delay, please contact us at support@oppex.io within 14 days with your registered email, transaction reference, and bank/UPI payment receipts.

Upon verification by our billing team, the duplicate transaction will be promptly refunded directly to your original payment method (bank account, card, or UPI) within 5 to 7 business days, in compliance with RBI guidelines.

6. Subscription Cancellations

You may cancel your recurring subscription at any time directly through your account dashboard or via your bank's UPI Autopay app.

Future Cycles: Once cancelled, you will not be charged for any future renewal cycles.
Active Period Access: You retain full access to your plan's benefits and features until the conclusion of your current paid billing period.
No Partial or Pro-Rata Cash Refunds: We do not offer pro-rata cash refunds for unused days within an active subscription cycle once the billing period has commenced.

7. Chargebacks & Fair Dispute Resolution

If you observe an unrecognized transaction, we strongly encourage you to contact our support team at support@oppex.io first so we can promptly investigate and issue refunds where applicable. In the event of chargebacks, server-side audit logs verifying access and usage will be provided to the banking authority to determine transaction legitimacy under RBI guidelines.

8. Contact Us & Grievance Redressal

For billing queries, refund inquiries, or credit adjustments, please contact our support team at support@oppex.io or reach our Grievance Officer at grievance@oppex.io. Please provide your registered email, order ID, and payment receipt for expedited assistance.